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Privacy Policy

This Privacy Policy shall be valid only for personal data obtained on the Website, and shall not apply to information collected by third parties on other websites, even if these are linked to the Website.

In doing so, Sitio Web expresses its commitment to maintain and guarantee commercial relations with the User in a secure manner by protecting their personal data and guaranteeing their right to privacy.

1.- Who is responsible for the processing of your data?
Users of this website, hereinafter referred to as "Users", are hereby informed, in compliance with the duty to provide information set out in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of 11 July, as well as in Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, that the following general information on this Website is provided below:
  • This Website, www.udestinations.es (hereinafter Website) is owned by:
uDestinations Unique & Tailored Travel Experiences, as representative: Milagros León Mendoza, hereinafter uDestinations, CIF 51769697D, and whose contact details are:
  • Address:
C/ Pío Baroja 7. P3, P23
Mérida – Badajoz
06800
Likewise, given the nature of the activity carried out by uDestinations, incoming tourism in Spain and Portugal, it is registered in the Register of Tourist Companies and Activities in the Community of Extremadura with the following registration details: AV-00571, with CIEX 06-00271-m.
2.- What are the purposes of the processing of your personal data by uDestinations?

The data collected by the Website is not considered sensitive or protected data. uDestinations only works with the minimum identifying data to carry out its service.

In order to be able to provide our services, we need certain identifying and personal data depending on the service provided by the website and the purposes or profiles of the user:

For all users who have registered or generated a purchase (customer), they will be asked for information on the basis of legitimacy of the contract purchased, on the understanding that they accept all the legal conditions indicated in these terms and conditions of use. In the case of non-registered users, the basis of legitimacy on which the information will be requested will be specified:

A. For chat: If we have activated the contact form:

  • Name: to identify the Customer / User
  • Email: to contact the Customer / User if necessary.
  • Mobile: to contact the Customer / User if necessary.

For non-registered users, information will be requested on the basis of their legitimate interest.

It is understood that the client and the user also give their consent to be able to contact you to resolve their queries.

Responsible for the file: uDestinations Unique & Tailored Travel Experiences. Purpose: to provide answers and information to the query made by the user. Legitimation: legitimate interest. Recipients: The data will not be communicated to third parties. Rights: access, rectify and delete data, as well as other rights.

B. For the guestbook/feedback:

  • Name: to identify the Customer / User
  • Email: to know the email from which the comment was made.

If the user is not registered, he/she must give his/her consent to the processing of his/her data.

In the case of being a registered user/customer or customer, it is understood that you accept all the legal conditions indicated in the present terms and conditions of use at the time of registration and/or in the purchase process.

Responsible for the file: uDestinations Unique & Tailored Travel Experiences. Purpose: To share the evaluation of the services provided to the client. Legitimation: Execution of contract and consent. Recipients: The data will not be communicated to third parties. Rights: Access, rectification and deletion of data, as well as other rights.

C. For the online shop:

Only data that is mandatory to process an order will be requested:

  • Name and surname: to manage the order.
  • NIF/tax code: to manage the order.
  • Identity document: to process the order.
  • Address: to manage the order.
  • Postal Code: to manage the order.
  • Locality, province and country: to manage the order.
  • Telephone: to manage the order.
  • Email: to manage the order, to be able to send copies of the order and other communications related to the order.
  • Name of accompanying persons: to manage the order.
  • Age of accompanying persons: to manage the order.

It is understood that the user and client accepts all the legal conditions indicated in the present terms and conditions of use in the purchase process.

Responsible for the file: uDestinations Unique & Tailored Travel Experiences. Purpose: To manage the purchase of products or services. Legitimation: Execution of the purchase contract. Recipients: The data will be communicated to the contracted service providers. Rights: Access, rectify and delete data, as well as other rights, as explained in the additional information.

D. For the contracting of personalised services by means of a form:

  • Name and surname: in order to be able to answer the query and provide the service.
  • Telephone: in order to be able to respond to the query and offer the service.
  • Email: in order to be able to respond to the query and offer the service.
  • Details of the itinerary of interest or to be carried out: in order to be able to respond to the enquiry and offer the service.
  • Hobbies: in order to be able to respond to the enquiry and offer the service.
  • Travel habits and customs: to be able to respond to the enquiry and provide the service.
  • Preferences and mode of travel: in order to be able to respond to the enquiry and offer the service.
  • Travel partners: in order to be able to respond to the enquiry and provide the service.
  • Travel budget: to be able to respond to the enquiry and provide the service.

If the user is not registered, he/she must give his/her consent to the processing of his/her information.

In the case of being a registered user / customer or client, it is understood that you accept all the legal conditions outlined in these terms and conditions of use.

Responsible for the file: uDestinations Unique & Tailored Travel Experiences. Purpose: to provide accurate information on travel services consulted and to manage the purchase of personalised products or services. Legitimation: consent and contract. Recipients: data will be communicated to contracted service providers. Rights: Access, rectify and delete data, as well as other rights.

E. For the private customer / user area:

The customer / user area is a private area where you need to register as a customer / user. To do this, you must choose a password, so that as a Client / user you can access this restricted service, on the understanding that you accept all the legal conditions set out in these terms and conditions of use.

Responsible for the file: uDestinations Unique & Tailored Travel Experiences. Purpose: To manage the user's registration on the website.  Legitimation: Execution of contract. Recipients: No data will be communicated to third parties. Rights: Access, rectify and delete data, as well as other rights.

F. For the contact/information form:

  • Name and surname: in order to be able to answer the query.
  • Telephone: in order to be able to answer the enquiry
  • Email: in order to be able to respond to the enquiry

It is understood that the customer or user, whether registered or not, also gives their consent to contact them and process their data on the basis of their legitimate interest.

Se entiende que el cliente o usuario, registrado o no, también da su consentimiento para contactar con él y tratar sus datos en base a su interés legítimo.

G. To make online payments:

In the event of using a credit or debit card or a PayPal or Stripe account to make an online payment for a service or product, during the purchase process, the banking or financial details of the Customer involved in the payment are always managed directly by the suppliers indicated in the section "Services offered by third parties". 

The Website will never have access to the User's bank details.

By making online payments, the user / customer accepts all the legal conditions outlined in these terms and conditions of use.

H. To access Social Networks:

Unique Destinations has an active presence on the following social networks: Instagram, Facebook, Twitter. It is made clear that, although uDestinations, cannot be held responsible for the way in which these companies treat privacy and personal data protection, the user may be giving away information about their username, photos and profile on social networks. The customer is advised to review the third party policy in detail (section 9).

I. For advertising:

For its customers, uDestinations may process your data on the basis of legitimate interest or consent, to send you (by letter, telephone, email, SMS/MMS or other equivalent means of electronic communication) commercial communications according to your tastes and needs; newsletters to keep you informed of news, such as to send detailed information about events that uDestinations organises; as well as to generate personalised online recommendations while you are browsing to ensure customer satisfaction.

As well as profiling, consumption patterns and segmentation of their data at an aggregated level.

The purpose of the aforementioned processing may be both to analyse and compile statistics in order to know the traffic and use of the Website by Customers, and to determine their tastes and preferences in order to send them promotional information in accordance with their interests, as well as to provide them with a fully customised service and make personalised recommendations to improve their shopping experience.

In the case of both registered and unregistered users, this information will only be processed with the user's consent.

Responsible for the file: uDestinations Unique & Tailored Travel Experiences. Purpose: To manage the user's registration to the Newsletter and keep him/her informed.  Legitimation: Consent. Recipients: Mailjet courier service provider. Rights: Access, rectification and deletion of data, as well as other rights.

J. Para cuestionarios :

  • Nombre: para ofrecer respuesta y establecer contacto para realizar seguimiento al usuario sobre los intereses y preferencias rellenadas en el cuestionario.
  • Email: para ofrecer respuesta y establecer contacto para realizar seguimiento al usuario sobre los intereses y preferencias rellenadas en el cuestionario.

Responsable del fichero: uDestinations Unique & Tailored Travel Experiences. Finalidad: ofrecer respuesta e información al cuestionario enviado. Legitimación: consentimiento. Destinatarios: No se comunicarán los datos a terceros. Derechos: acceder, rectificar y suprimir los datos, así como otros derechos. Consulte más información en nuestra política de privacidad.

3.- Transfer of data to third parties:

Your data may be passed on to companies sponsoring events organised by uDestinations or uDestinations' partners, provided that you have given your consent.

The purpose of the transfer to third parties will be to send; by letter, telephone, e-mail, SMS/MMS, instant messaging or other equivalent means of electronic communication, by these companies, information and commercial communications that may be of interest to you or simply to have aggregate information to understand the preferences of users.

Service providers will need to have certain information about the client in order to be able to provide the service contracted for their trip or experience: name and surname, identity document, address, number of people carrying out the activity, age of the people carrying out the activity, telephone number and email, among others that are considered necessary to be able to offer the service.

However, the Customer may revoke the consent, in each commercial or advertising communication sent to him/her, and at any time, by notifying the following e-mail address contact@udestinations.es

4.- Accuracy of the data provided by Users

The User guarantees that the personal data provided are truthful and is responsible for notifying uDestinations of any changes thereto. The User will be responsible, in any case, for the veracity of the data provided, and uDestinations reserves the right to exclude from the registered Services any User who has provided false data, without prejudice to any other actions that may be applicable by law.

5.-Data preservation

The personal data provided will be kept by uDestinations as long as the User does not express his/her wish to unsubscribe from uDestinations' services, in order to be able to receive information about the company's products and services.

6.- User's rights in relation to their data

Users who have provided their data to Website have the right to (i) access their personal data, as well as (ii) request the rectification of inaccurate data or, where appropriate, request its (iii) deletion, (iv) request the limitation of the processing of their data, (v) oppose the processing of their data and (vi) request its portability. In addition, the User may exercise their (vii) right to be forgotten.

The User may exercise all these rights at the following email address contact@udestinations.es, with the reference "Data Protection", stating the reason for the request and providing a copy of your identity document.

Any information that we need to store by virtue of a legal, fiscal or contractual obligation will be blocked and only used for such purposes rather than being deleted.

Without prejudice to any other administrative or judicial remedy, the User shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which he/she has his/her habitual residence, place of work or place of the alleged infringement, in case he/she considers that the processing of his/her personal data is not lawful, as well as in the event that the exercise of his/her rights is not satisfied. The supervisory authority to which the complaint has been lodged shall inform the complainant about the course and outcome of the complaint.

7.- Data security

Thanks to your consent, uDestinations can process your data, this being a mandatory requirement in order to be able to correctly access the services of the Website and to be able to carry out the provision of its services.

The protection of Users' privacy and personal data is very important to uDestinations. Therefore, uDestinations does everything in its power to prevent your data from being used inappropriately, allowing access to it only to authorised personnel.

uDestinations maintains the security levels of personal data protection in accordance with the applicable regulations and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by the User through the Website, without prejudice to informing the User that security measures on the Internet are not impregnable.

uDestinations undertakes to comply with the duty of secrecy and confidentiality with respect to personal data in accordance with the applicable legislation, as well as to treat them securely in any international data transfers and assignments that may occur. All of this in accordance with the provisions of the RGPD.

Likewise, uDestinations has established additional measures in order to reinforce the confidentiality and integrity of the information on this Website. Continuously maintaining the supervision, control and evaluation of the processes to ensure respect for data privacy.

In those services of the website that require registration as a User, a password must be chosen. The User is responsible for maintaining the confidentiality of this password, as well as for all activities that occur in the session initiated with his/her name and password. The User undertakes to notify uDestinations as soon as possible of any unauthorised use of his/her User name and/or password or any other breach of security. uDestinations shall not be liable for any damage or loss that may arise due to the User's failure to comply with this obligation.

8.- Changes

uDestinations reserves the right to revise its Privacy Policy from time to time. For this reason, please check this Privacy Policy regularly to read the most recent version of this Privacy Policy on the Website.

However, any changes to this Privacy Policy will be posted 10 days prior to their effective date.

9.- Links to websites

The Unique Destinations Website may contain links to websites of third party companies and entities, as well as social networks.

Unique Destinations cannot be held responsible for the way in which these companies deal with privacy and personal data protection, so we advise you to carefully read the Privacy Policy statements of these websites that are not owned by uDestinations, regarding the use, processing and protection of personal data. The conditions offered by these websites may not be the same as those offered by uDestinations.

uDestinations shall not exercise any type of control over such sites and content. Under no circumstances will uDestinations assume any responsibility for the contents of any link belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites.

Likewise, the inclusion of these external connections shall not imply any kind of association, merger or participation with the connected entities.

9.1. SOCIAL PLUGINS

On our Website we offer links and services related to different social networks. If the User is a member of a social network and clicks on the corresponding link, the provider of the social network may link your profile data with information about your visit to the Website.

Therefore, the User must be informed about the functions and policies on the processing of personal data of the respective social network. Whether you access one of our web pages with one of your social media profiles or share information through them.

The User may access the privacy policies of the different social networks at any time, as well as configure their profile to guarantee their privacy.

9.2. SERVICES OFFERED BY THIRD PARTIES

In order to provide services strictly necessary for its proper functioning, the Website uses the following service providers under their corresponding privacy conditions:

10.- Questions

If you have any questions about this Privacy Policy or the processing of your data, please contact uDestinations by email to the following email address: contact@udestinations.es

11.- Acceptance and Consent

The User declares to have been informed of the conditions on personal data protection, accepting and consenting to the processing of the same by uDestinations, in the manner and for the purposes indicated in this Privacy Policy and Terms and Conditions of Use.

The User may revoke his or her data at any time, but without affecting actions already carried out in the past, i.e. without retroactive effect.

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